InterMapper: Real-time Network Knowledge
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The InterMapper Story

InterMapper's pioneering network monitoring software was developed at Dartmouth College

Baker Tower

It starts at Dartmouth College in New Hampshire, USA. In the 1980's, Dartmouth had the goal of a network outlet at every desk. By the early 1990's, that goal had been implemented. Dartmouth College had connected all residence halls, academic buildings, and administrative offices in a single campus-wide network that relied on more than 100 basement routers. The problem, as Rich Brown, Dartmouth's Network Manager, soon discovered, was that existing diagnostic tools were inadequate for managing such a complex, far-flung network.

With only a text-based monitoring program available to them, Brown and his team knew a faster, more proactive approach was needed to reduce the time to pinpoint sources of bottlenecks and stoppages.

His goal was an easy-to-use troubleshooting tool that yielded quick, accurate overviews of the network and that rapidly made essential diagnostic data available to managers. Since no commercial, off-the-shelf software came close; such a tool had to be created. Rich enlisted Bill Fisher, a computer science student at the College, to help design a program to map and monitor the college's network. Both Rich and Bill had extensive Macintosh experience, and were disposed from the start toward user-friendly interfaces, the graphic representation of complex systems and the ability to drill-down for additional detail.

Born out of necessity, InterMapper was developed to facilitate real-time monitoring, visual mapping and proactive alerting. InterMapper was one of the first network monitoring tools to be created.

Word of InterMapper's capabilities spread to other network administrators facing the same kinds of problems it was designed to address. In 1996, Dartmouth negotiated with Rich and Bill to market InterMapper commercially, a decision justified by the immediate growth in sales. In April 2000, Rich, Bill, and Stuart Pompian founded Dartware LLC.

In December 2012, Dartware was acquired by Help/Systems, LLC a world leader in systems and network management, security, and business intelligence software.

Today, thousands of organizations around the world rely on the InterMapper suite of network monitoring, mapping and alerting software to keep their networks running smoothly and their users productive. InterMapper's customer base has, from the first, been enthusiastic not only about InterMapper's comprehensive, easy to use, feature set, but also about our dedication to customer support. This attention to customer needs and invitation to customer interaction keep our products tuned to the evolving requirements of daily network use.

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