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InterMapper FAQs

Here are some questions that customers and evaluators often ask our Technical Support group about InterMapper network monitoring software. If you can't find an answer to your questions here, please Contact Us


How can I migrate InterMapper to a new server?

In order to move InterMapper to another server, please follow the platform-specific instructions below:

Migrating to Mac OS X:
 

    1. Stop the InterMapper service/daemon on the old server and copy the InterMapper Settings folder to the /Library/Application Support folder on the OS X machine. Note: If you transfer the InterMapper Settings folder using FTP, ensure that the transfer is made in BINARY mode. Some FTP servers default to TEXT mode if BINARY mode is not explicitly set, and that can result in file corruption.
    2. Install InterMapper on the new server.


Migrating to Windows/Linux:
 

    1. Install InterMapper on the new server, and stop the InterMapper service/daemon when installation is complete.
    2. Stop the InterMapper service/daemon on the old server and copy your InterMapper Settings folder to the new platform, replacing the one created when you installed InterMapper on the new server. Note: If you transfer the InterMapper Settings folder using FTP, ensure that the transfer is made in BINARY mode. Some FTP servers default to TEXT mode if BINARY mode is not explicitly set, and that can result in file corruption.
    3. If the new server is Linux, ensure that you set the file ownership of the InterMapper_Settings folder, using the /sbin/chown command:
    /sbin/chown/ -R <user> InterMapper_Settings
    In the above command, replace <user> with the desired InterMapper user name, which in most cases is 'intermapper'.
    4. On the new server, start the InterMapper service/daemon.


The default location for the InterMapper Settings folder depends upon the platform where installed:
 

    * Windows: C:\Program Files\InterMapper\InterMapper Settings
    * Mac OS X: /Library/Application Support/InterMapper Settings
    * UNIX/Linux: /var/local/InterMapper_Settings


Note: If you are migrating from a PowerPC or Sparc system to a non-Mac Intel-based system, you must run a chart data conversion script manually. For example, if you are migrating from Mac OS on PowerPC to Windows XP or Linux/x86, you must run a conversion script manually. Similarly, you must follow the same procedure if you are migrating from Solaris/Sparc to Linux/x86. You can download the chart data conversion script from this link:


Exception: Installing InterMapper on an Intel-based Mac OS X system will run the conversion process automatically as part of the installation process, if needed.

Note: If you also need to move the InterMapper DataCenter, please follow the instructions in this Knowledge Base entry:

 

Note: If you also need to move InterMapper Flows to a new server, please follow the instructions in this Knowledge Base entry: