InterMapper: Real-time Network Knowledge
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877.276.6903 | info@intermapper.com

English Assistance

Welcome to the International English assistance Features page. This page displays a list of resellers and an overview of the InterMapper products. Please select a reseller from your country to purchase


MarQuest Limited

Specialist Products and Services for IT Support


United Kingdom

Phone: +44 (0) 1482 886161

Raina Solutions Logo

Raina Solutions

Specializing in Technology Solutions and Services for Midsize to Large Organizations , USA and Africa.

North Africa/USA

Africa
Phone (Morocco): +212.22.39.52.02
Phone (Algeria): +213.770.61.39.09
E-mail: Dartware@rainatech.com

USA
Phone: +1.617.938.3938
E-mail: Dartware@rainatech.com

QDS logo

Quantum Data Systems

Independent distributors of
branded IT and facility solutions servicing Hong Kong's tier 1 and 2 system integrators.

Hong Kong

Quantum Data Systems (H.K.) Ltd.
Unit 709, Block B, Hoi Luen Industrial Centre, 55 Hoi Yuen Road, Kwun Tong, Hong Kong
Tel: +852 2304-1199
Fax: +852 2341-3292
E-mail: info@quantum.com.hk

冠林电脑(香港)有限公司
香港九龙观塘开源道55号开联工业中心B座709室
电话:+852 2304-1199
传真:+852 2341-3292
电 子信箱: info@quantum.com.hk

Raina Solutions Logo

Raina Solutions

Specializing in Technology Solutions and Services for Midsize to Large Organizations , USA and Africa.


Australia and New Zealand

Raina Solutions
PO Box 6314
UNSW Sydney.
NSW 1466
AUSTRALIA

Phone: +61 0429 534 560
E-mail: Dartware@rainatech.com

 LANWorks InterMapper Reseller

LANWorks

Provides best-of-breed IT services and business solutions that enable businesses to gain from the adoption of information technology.

 

Singapore, Indonesia, Malaysia, Thailand and the Philippines

6 Commonwealth Lane #01-01
GMTI Building
Singapore 149547

Phone: +65 6304 7524
E-mail: marcom@lanworks.com.sg

InterMapper Features

Live Network Monitoring and Mapping

Network maps provide at-a-glance views of device status and real-time traffic flow.

  • color-coding shows elements that are slow or having problems
  • intuitive animation depicts traffic flows
  • maps show interconnections between elements
  • network elements appear in physical or geographic locations
  • status badges indicate severity level (down, alarm, warning, critical)
  • multiple views highlight device details, interconnections, and staff assignments
  • map "slideshow" rotates at user-defined interval
  • maps are continually saved (every minute or so) to prevent data loss

View a gallery of network maps that are being used by InterMapper customers.

Detailed NetFlow Analysis with InterMapper Flows

InterMapper Flows, a NetFlow analyzer, is integrated with InterMapper maps giving you an overview of all network devices and connections and one-click access to detailed network traffic information. You'll quickly locate bandwidth hogs and note network traffic trends.

Easy Data Charting (Strip Charts)

Strip Charts graph network performance for elements and connections.

  • network data includes percent utilization, error counts, packet and byte counts, etc.
  • router and server data includes link, temperature, CPU/memory utilization, etc.
  • charts present day, week, month, and year intervals
  • graphs generated by clicking on mapped element or connection

Detailed, Real-Time Network Reports (Status Windows)

Status Windows quickly display data collected from the network.

  • Interface Status Windows detail transmit and receive statistics for that interface, utilization rates, and the device's name, link type, description, status, and IP and MAC address
  • Device Status Windows display DNS name and IP address, uptime, availability, packet loss statistics (if relevant) round trip time, and many other device-specific data values
  • Status windows appear when you click and hold the mouse button on a mapped element or connection and disappear when the mouse is released
  • windows tear off for persistent viewing


User/Password Authentication

InterMapper Authentication Server (IM AuthServer) protects InterMapper access.

  • logins checked against a company-wide directory (Active Directory, LDAP, Open Directory, Radius, IAS and others)
  • directory lookups supplement the names in InterMapper's built-in user/password database to simplify the creation of accounts at organizations with dozens or hundreds of technicians


Data Export/Import

Take advantage of outside data sources (device information, latitude/longitude data) to describe and position network devices. Share InterMapper data with other network monitoring tools and network management solutions.

  • import customer information as you acquire new customers
  • simple import process reads tab-delimited, CSV, or XML files containing customer information (IP address, name, equipment type, and latitude and longitude.)
  • export data in CSV format.
  • export a list of maps and their associated status and/or a list of device interfaces.


Sub-Map Detail

Smaller geographies and more detailed portions of your network are viewed by drilling down (clicking on) from top-level network maps.

  • icons on top-level map can show state of most serious condition on a sub-map
  • sub-maps can be hosted on a remote InterMapper server
  • access controlled by username and password or IP address restrictions
  • submaps work across direct IP connections and VPNs and through firewalls (through a user-selected port) to allow viewing via browser without exposing network details to the broader Internet


Highly Scalable

InterMapper distributes polling via servers that are placed at strategic locations on your network. Sub-maps are hosted at remote locations and data is accessed from a central location to scale easily from single-building LANs to multi-national WANs.

  • most monitoring traffic remains local to site to reduce network traffic
  • access can be granted/denied to branch office staff
  • central office staff can access submaps directly or by drilling down on top-level maps
  • remote InterMapper servers may be configured from central location
  • remote data is firewall protected, user-selected firewall port provides secure data access with SSL encryption


Flexible Alerting

One or more network managers can be notified of network problems via threshold based alerts.

  • alerting methods include sounds, email messages, pages, SNMP traps to selected receivers, WinPopup messages, and syslog notification
  • optional alert supression for devices "behind" a failed router or switch
  • notification schedules (time of day, weekend only) can vary by individual
  • time delay options minimize nuisance alarms
  • escalation options help track unresolved issues (page when server goes down, second page if it remains down for two minutes, third page if it remains down longer, etc.)
  • command-line notifications provoke action in response to failure


Individual and Group Accounts

Accounts allow or restrict access to network maps and data.

  • User and Group accounts supported
  • Read/write, Read-only, or no access is set on a map by map basis
  • Administrators have full access to maps, configuration settings and options
  • Use LDAP, Active Directory, Radius, IAS, Open Directory, Kerberos to authenticate users


Polling Behavior Control

Data collection options tailor InterMapper to your management requirements.

  • polling interval defaults to every 30 seconds
  • "outages" triggered by desktops that have been shut off or laptops that have been disconnected can be ignored
  • devices can be automatically reprobed every 12 hours


Data Gathering for Hundreds of Network Elements

InterMapper employs a variety of highly reliable methods for discovering and reporting on your networked equipment.

  • Any device with an IP address can be pinged
  • Traffic on Routers and switches can be monitored using versions SNMPv1, SNMPv2c, or SNMPv3
  • Nearly 100 built-in probes can test the health and performance of various kinds of servers, routers, switches, UPSs, environmental monitors and other networked equipment.
  • Synthetic transactions test mail, web, and directory servers from over 50 vendors
  • Windows NT services are monitored directly
  • Host resource probe monitors CPU and disk activity as well as free space on drives.
  • LDAP and LDAP-SSL probes support an optional password when binding, allow you to specify an alternate search field, and can trigger an alarm if an insufficient number of records are returned
  • Custom probes can be created to test TCP or SNMP-speaking devices
  • Command line probes test devices using a program or script. Pre-written Nagios and Big Brother plug-ins/scripts can be used as command line probes.


Rapid Time to Value

Install InterMapper and begin viewing your network in hours not days, weeks, or months.

InterMapper RemoteAccess

Network Monitoring - anytime, anywhere

Are you at your desk 24/7?

Of course not! Most network managers travel about from one server room to another, across the office park and back, to remote offices in other cities, and, after a good day, they go home at night. Unfortunately, network problems don't wait until technicians are at their desk with network management applications and diagnostic tools within easy reach.

Extend your reach with InterMapper RemoteAccess, an optional add-on that gives you and your staff access to maps, submaps, and configuration options from any connected location.

Managers working from home, consultants who monitor client sites, and help desk personnel use InterMapper RemoteAccess to:

  • consult top-level and sub-maps from remote locations
  • diagnose network problems that have generated alerts
  • dispatch and track the work of field staff


Features

Real-time views and detailed device information

InterMapper RemoteAccess employs its own interface, rather than relying on a static browser. This enables dynamic data display no need to refresh to see if your network's status has changed.

Complete InterMapper Access

No matter where you are, InterMapper RemoteAccess gives you real-time ability to:

  • View and create maps
  • Open reports and status windows
  • Drill-down to sub-maps
  • Configure InterMapper servers
  • Acknowledge alarms

Works through firewalls and across VPNs

A single port is all that's required to connect to your InterMapper server. SSL encryption is also available.

Secure Access

Username/password or network address authorization provides access on a map-by-map basis.

Technical Requirements

RemoteAccess requires a current version of InterMapper.